What
are the setup fees? Are there any hidden charges?
JoneSolutions.Com usually does not charge a setup fee however some dedicated servers require a setup fee for clients to enjoy a lower monthly fee. There
are no hidden charges at all.
How
do I set up my email?
JoneSolutions.Com web hosting clients can set up POP
Accounts, Forwarders/Aliases, & Auto-Responders
in the Web Browser Control Panel that comes with every
JoneSolutions.Com web hosting package. This can be done
by yourself, and without any assistance from the JoneSolutions.Com
staff.
How
do I upload my files?
All JoneSolutions.Com web hosting packages allow the
usage of FTP, Telnet, SSH, File Manager, MS FrontPage™,
and other web development publishing programs, to upload
files to your website.
Is
there a trial period?
JoneSolutions.Com offers a full access 3-day web hosting
trial for shared hosting only.
How
fast are websites set up?
JoneSolutions.Com strives for a setup time of no more
than 24 hours per order after the payment has been made for shared hosting.
If an order is placed during normal business day hours,
orders may be processed in only a few minutes. Dedicated Servers setup time is from 24-72 hours.
Does
my website get a control panel?
Yes. Every JoneSolutions.Com web hosting package comes
with a web browser based control panel. The control
panel includes many features including; email configurations,
chat rooms, mailing lists, pre-installed cgi scripts,
databases, file manager and much, much, more...
How
am I billed?
JoneSolutions.Com invoices you via email. You will receive
an invoice for each service/account on the same day
the service was ordered. Special arrangements can be
made for custom billing requirements. JoneSolutions.Com
accepts Visa, Mastercard, Discover, Paypal and Bank Wire Transfers.
How
much assistance do you provide for my website?
JoneSolutions.Com will assist you with all support for
services availed directly from us. JoneSolutions.Com
will help you with basic settings for your email software
and ftp client, as well as assist you with using the
web browser control panel. JoneSolutions.Com is not
responsible for teaching you how to use another company's
products. Example: JoneSolutions.Com will assist you
with the settings for using MS Frontpage™, but we will
not teach you how to actually use the product itself.
You need to contact the software maker in such a situation,
who provides tech support for how to use their product.
JoneSolutions.Com cannot even attempt to support all
the thousands of software products on the market. JoneSolutions.Com
will attempt to provide some tech support for the most
popular programs our clients use. JoneSolutions.Com
is not responsible for assisting with your own programs
and cgi scripts. If you choose to install your own programs
and cgi scripts on your site, you are responsible fully
for installing them. JoneSolutions.Com will provide
support for any program or cgi script that we provide
pre-installed with your web hosting package. JoneSolutions.Com
is not responsible for designing, nor developing, your
website, including HTML and/or images. JoneSolutions.Com
will attempt to give a quick look at your design/development
problem, and offer a suggestion if it is a small issue.
Anything complicated relating to design/development
is not the responsibility of JoneSolutions.Com
What
if the hardware fails?
JoneSolutions.Com stocks replacement parts for all servers.
JoneSolutions.Com is always building new servers for
our shared hosting clients so a full inventory of parts
is maintained. Hardware failures are uncommon, but they
do happen, and are a part of the hosting business. JoneSolutions.Com
repairs all failed hardware promptly, to minimize any
downtime caused by such.
What
is Cpanel™? Do you have a Demo?
CPanel™ is the brand name of the web browser control
panel software that JoneSolutions.Com utilizes on its
web hosting packages. A demo of the control panel can
be found in cpanel.net site.
What
happens if I decide to leave JoneSolutions.Com
For shared hosting accounts you are free to leave at any time. For dedicated server accounts a 7-days advance cancellation notice is required prior to your payment due date. For cancellation notice received 6 days or less prior to payment due date you will still be charged a whole month fee.
May
I have some examples of some sites hosted by you?
You may view our clients list in the portfolio page
at http://www.jonesolutions.com/portfolio.html.
Does
my website have their own IP number or is it shared?
For shared hosting accounts it is shared. If you need to have your own ip, you may
contact us at sales@jonesolutions.com. For dedicated servers the standard IPs are 2, 4 or 8.
What
type of support do you offer? Average Response Time?
JoneSolutions.Com offers support to our clients 24/7/365
via web based ticket system, email. We strive for response
times of no more than a few hours. Response times of
just a few minutes are quite common during normal business
hours. JoneSolutions.Com has recently implemented a
web based support ticket system, which integrates all
incoming support email into it. The ticket system tracks
support inquires by "time waiting" for reponse
from the support dept. The JoneSolutions.Com administration
carefully monitors that the JoneSolutions.Com support
staff maintains a fast response time, with courteous
and helpful service.
What
are the hardware specs of the servers?
Every server at JoneSolutions.Com has different specifications.
Whenever a server reaches what we feel to be the limit,
another server is built. JoneSolutions.Com is constantly
upgrading the server hardware on our network. If more
drive space, memory, or faster processors are needed,
they are added in at that time. The average shared server
is a Core2Duo processor system, with 2048MB RAM, and
Sata hard drive(s). All JoneSolutions.Com servers run
spare hard drives and r1soft remote backup for backup requirements.
Can
I have adult content on my website?
Yes, you can have adult content on your websites as long as it is legal.
May
I view your Terms Of Service?
The JoneSolutions.Com terms of service (TOS), including
policy and service guidelines, are available online
at: http://www.jonesolutions.com/terms.html.
How
long have you been in business?
The company has been in business since December 2001.
Do
you support International domain names and clients?
JoneSolutions.Com can host all international domains
on its servers. JoneSolutions.Com can accept foreign
clientele, just please be advised that all correspondance
must be conducted in English. The client is responsible
for handling the registration process of foreign domain
name(s). This must be pointed to nameservers on the
JoneSolutions.Com network as assigned, or you can use
other nameservers and route the domain name to the IP
address you are assigned. JoneSolutions.Com cannot handle
the foreign domain registration process for you, due
to the fact that we do not speak all of the potential
foreign languages that may be involved. JoneSolutions.Com
will assist you however, with any technical information
need to accomplish this.
How
do I transfer my domain name?
JoneSolutions.Com will attempt to file the necessary
electronic forms for your domain name transfer with
InterNIC. If JoneSolutions.Com is unable to file such
with your specific domain name registrar, JoneSolutions.Com
will send you instructions on how to do such yourself,
including all necessary technical details. Clients may
opt to not have JoneSolutions.Com handle the domain
name transfer, or to delay doing such, as an option
on the web hosting order form required for signup.
What
if my site breaks your "acceptable usage policy"
rules?
Users' sites may be suspended for violations of policy,
or if extreme, or second time offenders, sites may be
cancelled. Each occurance is dealt with on a case by
case basis, and we try to work things out with every
client. Notifications will be sent, if JoneSolutions.Com
takes any action on your account.
What
if I want to upgrade my website?
You may upgrade or downgrade your JoneSolutions.Com
web hosting package at any time. You will be required
to pay the difference fee for your current plan, and
the plan you are upgrading to, should you decide to
choose a larger plan.
How
is my website monitored?
JoneSolutions.Com maintains internal and external monitoring
systems for every server in the JoneSolutions.Com Data
Center. The servers are checked every 5 minutes via
network monitoring software. JoneSolutions.Com monitors
uptime as well as individual features and services running
on each server. JoneSolutions.Com staff is notified
via email, screen popups, and celfone, if a problem
occurs.
What
is the uptime guarantee?
The uptime guarantee is 99.9% based on the network.
Do
you have a Service Level Agreement (SLA)?
The JoneSolutions.Com terms of service (TOS), including
policy and service guidelines, are available online
at: http://www.jonesolutions.com/sla.html.
What
is your connectivity to the Internet?
Please see http://www.jonesolutions.com/network.html .
Do
you have battery backups and generators?
Please see http://www.jonesolutions.com/network.html .
What
kind of security does the JoneSolutions.Com Data Center
have?
Please see http://www.jonesolutions.com/network.html .
What
about software upgrades?
JoneSolutions.Com handles all software upgrades/patches
on the shared hosting servers. We fully follow all trends
in the industry, and monitor all support/bug announcement
groups. If a new bug or security vulnerability is found,
JoneSolutions.Com immediately upgrades our systems.
Microsoft™ regularly release patches for the Windows™
based systems, and JoneSolutions.Com auto-updates the
Linux systems every night from security patch websites.
As new software is released, including new versions
of operating systems, JoneSolutions.Com evaluates the
new software. If the software's new version does not
have any security issues, or bug problems, the upgrade
is implemented.
What
if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs,
usually they are a target for a reason; hate sites,
pirated software, etc... JoneSolutions.Com does not
host such websites. If such materal is found on a JoneSolutions.Com
server, it is deleted immediately and the user's account
cancelled. Usually the target is the whole server itself.
Hackers usually go after a server just to say that "they
did", or to use the server to bounce off of to
hack something more important. Rarely are any users'
files on the server damaged, erased, or modified. For
this reason, once a hacker is detected, a server can
usually be cleaned up and the hacker locked back out
within a matter of hours. At that time the server is
restored to full security levels, as if the hack has
never occurred. Most hackers get into a system thru
valid user accounts. We recommend you use complicated
passwords for your account. JoneSolutions.Com strictly
reviews all orders for new clients, to make sure they
are legitimate. Unfortunately, some fake orders do get
thru the system, and that is one way a hacker can gain
initial access. JoneSolutions.Com runs security checks
on the servers daily, so even if a hacker does get in,
they are found and dealt with quickly. Most hackers
are not malicious, they are just playing or testing
their abilities. If an individual attacks the whole
JoneSolutions.Com Data Center, measures are in place
to cut off such floods and attacks automatically at
the backbone level and the router level. JoneSolutions.Com
also uses firewall technology to fend off most common
methods of flooding and attacks to the network.
How
is extra bandwidth billed?
JoneSolutions.Com maintains software on every server
and on the switches to monitor individual website usage
and server-wide usage. Bandwidth is billed per Gigabyte
(GB) over your monthly allocation, rounded up to the
nearest Gigabyte. Usually between the 3rd and 5th of
the month you will receive your bandwidth overage billing,
if applicable, for the preceding month's usage.
What
is included in my website package?
JoneSolutions.Com provides full hardware, software,
support, and system administration for your JoneSolutions.Com
shared hosting solution. The software provided includes
the operating system, ftp & email software, web
server software, and a control panel. JoneSolutions.Com
even includes free e-commerce shopping cart software.
Everything you need to conduct business on the Internet,
or maintain a personal website, is included in your
JoneSolutions.Com hosting solution. JoneSolutions.Com
will provide basic support on services/software that
we provide you with your account. JoneSolutions.Com
does not develop your website for you, nor provide tech
support on how to use software products that we do not
provide to your directly...even if we do support them.
We are always more than willing to help you if we can
though with external issues, time permitting...
How
many sites are currently running on per server?
JoneSolutions.Com does not have a set quantity of domains
running on each machine. We find that ten domains can
utilize more resources than 200 others. JoneSolutions.Com
monitors each server's performance levels and attempts
to maintain a low server load average and high cpu availability.
As needed, JoneSolutions.Com will upgrade the hardware,
to increase server performance. Individual domains that
become to much for the server to handle, and utilize
too much server resources, are moved to servers set
up specifically for such resource intensive accounts.
Can
I host more than one domain name per account?
Yes, depending on your web hosting packages.
Why
should I choose JoneSolutions.Com as my webhost?
Simple. Stability, Reliability & Fast Connection.
JoneSolutions.Com maintains one of the most feature
rich hosting packages on the market, so advanced that
many hosting companies cannot compete. JoneSolutions.Com
was one of the first hosting companies in the industry
to offer technical support via Chat Live & MSN.
JoneSolutions.Com offers Cpanel™ & WebHostManager™
on it's packages, the premier software in the business.
How
do I get started?
Simple! Just choose the packages you want and click
"buy now or oder now" You will receive details
shortly afterwards about how to proceed with your new
JoneSolutions.Com Web Hosting Account!
